Pestana Comprehensive Wellness Terms and Conditions

Effective Date: January 1, 2026

Website: www.pestanawellness.com

Business Name: Pestana Comprehensive Wellness, LLC

1. Acceptance of Terms

By accessing or using this website (Site), you agree to be bound by these Pestana Comprehensive Wellness terms and all applicable laws and regulations. If you do not agree, please do not use this Site.

These Terms govern your use of the Site and any content, materials, services, memberships, programs, educational resources, or digital products offered through Pestana Comprehensive Wellness (PCW, we, us, or our).

2. SMS Messaging Terms

By providing your mobile number and opting in through a website form or other written consent method, you agree to receive text messages from Pestana Comprehensive Wellness related to appointment reminders, scheduling updates, responses to your inquiries, and other service-related communications. Message frequency varies according to our healthcare SMS policies.

Consent to receive text messages is not a condition of purchase or medical treatment.

Opt Out

You may cancel SMS communications at any time by replying STOP to any message. After you send STOP, you will no longer receive text messages from us unless you opt in again.

Rejoining

If you previously opted out and would like to receive text messages again, you may opt in again through the same method you used initially or through another approved consent method we provide.

Help

If you need assistance with our messaging program, reply HELP to any message or contact us directly at:

Email: assistance@pestanawellness.com

Phone: (954) 755-8844

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. Contact your wireless provider for details about your text or data plan.

Privacy

Your privacy is important to us. Please review our Website Privacy Policy for information about how we collect, use, and protect your information.

Compliance

Our SMS practices are intended to comply with applicable carrier requirements, messaging standards, and applicable law. We reserve the right to modify or discontinue messaging at any time in order to remain compliant with legal and operational requirements.

3. Medical Disclaimer

The content on this Site is provided for informational and educational purposes only, and serves as a medical disclaimer. 

Nothing on this Site constitutes:

Medical advice

Diagnosis

Treatment

A physician-patient relationship

Use of this Site does not establish a doctor-patient relationship with Dr. Tatiana Pestana or Pestana Comprehensive Wellness.

If you are experiencing a medical emergency, call 911 or seek immediate medical care.

4. No Primary Care Services

Pestana Comprehensive Wellness is a functional and integrative medicine practice. We are not a primary care office, urgent care center, or emergency facility.

Patients are expected to maintain a relationship with a primary care physician for routine and urgent medical needs.

5. Geographic Limitation

Medical services are provided only to individuals who are physically located in the State of Florida at the time of consultation, subject to applicable licensing and legal requirements. 

Educational materials, programs, webinars, and digital resources may be accessed more broadly, but they do not constitute medical care.

6. Direct Pay and Non-Insurance Practice

Pestana Comprehensive Wellness is a direct pay practice and does not bill insurance. 

We are not contracted with insurance companies, Medicare, or Medicaid.

Any receipts or documentation provided are for informational purposes only and do not guarantee reimbursement.

Our services are not health insurance and are not a substitute for health insurance coverage.

7. Educational Content and Programs

This Site may include articles, webinars, downloads, courses, memberships, guides, recipes, wellness materials, and similar educational resources from Florida wellness practices. 

These materials are educational in nature and are not individualized medical care unless provided under a separate signed patient agreement.

Results vary from person to person. We do not guarantee specific outcomes.

8. Payment and Refund Policy

Fees for services, programs, memberships, and digital products are presented at the time of purchase or enrollment.

Unless otherwise stated in a separate written agreement:

Digital products are non-refundable

Programs and memberships are governed by their own enrollment terms

Payment plans must be completed according to the agreed schedule

Failure to complete payment may result in suspension or termination of access to services or materials.

9. Intellectual Property

All content on this Site, including text, branding, logos, graphics, downloads, program materials, and educational frameworks, is the property of Pestana Comprehensive Wellness unless otherwise stated.

You may not copy, reproduce, distribute, modify, republish, sell, or otherwise use Site content without our prior written consent.

The Integrative Resilience Matrix™ and related frameworks are proprietary.

10. Testimonials and Results

Testimonials reflect individual experiences and are not guarantees of any specific medical, wellness, or program outcome.

Individual results vary based on medical history, lifestyle, adherence, and other factors.

11. External Links and Resources

This Site may include links to outside websites, labs, products, platforms, or other resources for convenience or reference.

We are not responsible for the content, policies, availability, or claims of outside websites or resources.

12. Privacy

Your use of this Site is also governed by our Website Privacy Policy.

While we take reasonable steps to safeguard information submitted through this Site, submission of information through general website forms does not automatically create a physician-patient relationship.

Patients receiving services are provided secure methods for protected communications as appropriate.

13. Limitation of Liability

To the fullest extent permitted by law, Pestana Comprehensive Wellness shall not be liable for any direct, indirect, incidental, consequential, or other damages arising out of or related to:

Your use of this Site

Your reliance on educational resources found on this Site

Decisions made based on Site content

Interruptions, delays, or errors in website availability or messaging delivery

Use of this Site is at your own risk.

14. Indemnification

You agree to indemnify and hold harmless Pestana Comprehensive Wellness, its owner, employees, contractors, and affiliates from claims, liabilities, damages, or expenses arising out of your use of this Site or your violation of these Terms.

15. Modifications

We reserve the right to update these Terms & Conditions at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Florida.

Any disputes arising from these Terms or your use of the Site shall be resolved in Broward County, Florida, unless applicable law requires otherwise.

17. Contact Information

Pestana Comprehensive Wellness, LLC

3100 Coral Hills Drive, Suite 201

Coral Springs, FL 33065

Phone: (954) 755-8844

Email: assistance@pestanawellness.com